All excursions must be booked in advance through our website or authorized agents. Full payment is required at the time of booking to confirm your reservation. Prices are listed in EUR and include taxes unless otherwise specified.
You may cancel your excursion free of charge up to 48 hours before the scheduled departure. Cancellations made within 48 hours are non-refundable. Refunds will be processed within 7 business days to the original payment method. No refunds will be issued for no-shows or missed departures.
MyCruise Excursion reserves the right to modify itineraries due to weather conditions, operational issues, or other unforeseen circumstances. If a tour or activity is canceled by us, you will be offered an alternative date or a full refund.
All excursions are timed to match your cruise schedule. However, it is your responsibility to arrive at the designated meeting point on time. Late arrivals may result in missed tours and are non-refundable.
While we take all reasonable measures to ensure your safety and comfort, participation in our excursions is at your own risk. MyCruise Excursion and its partners are not liable for injury, loss, or damage incurred during the tour. Travel insurance is strongly recommended.
Some excursions require moderate walking and may not be suitable for guests with limited mobility. Please check tour descriptions carefully and notify us of any special needs before booking. Guests are responsible for ensuring they are in good health and capable of participating in the selected tours.
We collect and store personal information in accordance with GDPR regulations. Your data is used solely for booking purposes and communication related to your excursions. We do not share your data with third parties without your consent.
By participating in our excursions, you consent to be photographed or filmed for promotional purposes unless you explicitly opt out by notifying us in writing before the tour begins.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of France. Any disputes arising will be subject to the jurisdiction of the French courts.
If you have questions regarding our terms or require assistance, please contact us at:
📧 info@mycruise-excursion.com
📞 +1 (855) 292-9871